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Toning Up Purchase to Pay to Attain Touchless processing

Business Conference - Toning Up Purchase to Pay to Attain Touchless processing
Business Conference

By : sharedserviceslink.com

Date : 2008

Location : France / paris

PDF 704p Audio 19h 19m
Description :

The conference focused on how make a difference to your Process to Purchase (P2P) performance and the knowledge you take away from the event will change the way you do business in your Finance SSO for the better.

Keywords :

Accounts Payable, ERP, Enterprise resource planning, P2P, Purchase to pay, Outsourcing, SAP, Standard Assessment Procedure

Keywords inside documents :

process ,invoice ,invoices ,processing ,power ,document ,europe ,reproduction ,rights ,alstom ,global ,class ,hackett ,manage ,sigma ,oracle ,group ,third ,authority ,contained

The conference focused on how make a difference to your Process to Purchase (P2P) performance and the knowledge you take away from the event will change the way you do business in your Finance SSO for the better.

 

 

The benefits of this documentation include:

 

1. Insight from Oracle on how to implement change management programmes to drive PO compliancy up into the 90s
2. Details on how SCA has a slick operation whilst having a high non-PO rate
3. The secrets behind how JohnsonDiversey have driven up OCR match rates to over 80%
4. Tips from ABB around how to implement standardised P2P tools despite a multi-ERP infrastructure
5. The authoritative list of critical success factors from Ford detailing how they have made ERS really work for them
6. What exactly Cable & Wireless are doing to get an extra €350 million savings out of SAP
7. Details on how the British Council is saving 90% per transaction on implementing P Card


 

The conference documentation includes slides and audio files recordings for the following presentations:

 

Conference Day One

 

Accounts Payable as We Know it is Dying – Stats, Trends and Benchmarks


Susie West - Conference Chair and Director, SHAREDSERVICESLINK.COM


Most companies attending this event were shared services organisations, or at least operate centralised finance.  This in itself was one step in the direction of touchless.  But the steps to be taken between paper invoice processing and touchless invoice processing were plenty and could take years to master.  Centralising invoices and running off one
ERP layed the foundation for process standardisation, but this could almost be deemed as the ‘easy bit’.  Once the giants of shared services and SAP were in place, Finance was still faced with low PO compliancy, too many touch points, low productivity per FTE, high cost per invoice, poor control over liabilities, too many invoices out in the business, and Accounts Payable seen as a huge ‘problem’.  These two days were about how AP as we knew it was dying.  By following certain steps, AP moved from being a paper-heavy, touchpoint-heavy, and costly exercise, to being an electronic, clean, efficient, timely, cheap, intelligent process, which transforms Accounts Payable into a strategic partner.

What Can be Achieved with a Toned and Touchless P2P? Selling… and Then Realising Strategic Finance


Marcus Demgenski - Director Finance Shared Services Europe
LYONDELLBASELL INDUSTRIES


Chances were you registered for this European conference with the aim to drive out the paper and the touchpoints in your P2P process, and significantly reduce costs.  Maybe the efficiencies that emerge from this continuous improvement work were enough.  But why put a ceiling on the return?  Increasingly, companies across Europe were realising that with a clean and complete P2P process, Finance then becomes a value add partner and could start impacting the bottom line.  The effectiveness of value add finance was deeply rooted in the effectiveness of your business processes.  According to a recent Aberdeen Report, two thirds of companies had ranked working capital optimisation as a HIGH priority.  But how did you try and persuade the board to invest in your vision?  How could the CFO and the finance organisation get the rest of the business to follow suit enthusiastically?  This session addressed what could be achieved with CFO sponsorship for a more streamlined P2P.  Marcus Demgenski from LyondellBasell Industries talked about: how they used Six Sigma to bring about working capital and DPO improvements; what they were doing to drive up electronic invoices; and how they did all of this as a joint initiative between finance and procurement.


Achieving 95% Payment-on-Time and On Track for 85% First Time Match Through Building a Single P2P Team


Percy Kirkman - P2P Leader, PROCTER & GAMBLE


You often heard that step changes in Finance were impossible unless Finance and Procurement were aligned.  This couldn’t be truer for Procter & Gamble who, with a $15 billion spend in Europe, across 50 different sites, recognised that if the cost per invoice were to reduce; if compliance and control were to be realised in Procurement; and if the receipt to post cycle were to shorten, then Purchasing and Finance needed to be a single team with a single vision.  In this session Percy Kirkman was illustrating how they managed to secure senior level buy in; how they went about building a cross functional team; how they were driving process efficiencies in an environment which was not ‘command and control’; how they were selling the benefits site by site, and making the vision real; and how their efforts had already resulted in a marked increase in first time match at the lead sites in a very short period of time.  For anyone looking to break away from the fragmented P2P organisation, and establish a single P2P team.

Outsourcing AP - The lessons learned and what to look out for when making this step


Maria Nagy - Purchase To Pay Lead, NISSAN EUROPE


Can Finance ‘Get things done’ Without the Buy in From Procurement?


If you hadn’t already looked into setting up a single team with a single vision in order to get things done in finance, should you feel disheartened?  Or could Finance make great gains independently, still operating separate to Procurement?  During this session we were looking at what was achievable together and in isolation, and did great gains in P2P really start with Finance and Procurement becoming bed fellows?


How do You Migrate 11 European Countries into an SCC and Move to a Single SAP in 24 Months AND Drive Your First Time Match from 54% to 85%?


Rene Leender - Lean Six Sigma Black Belt, O-I EUROPE


This $8 billion turnover multinational (of which $4 billion is in Europe) hadseen a significant improvement in their first time match rate for MM (inventory) invoices. With a total volume of almost 400,000, focusing hard on taking the perfect 3 way match from 54% to 85% had had a very beneficial impact on the P2P function. And all this transpired, despite the massive organisational change from moving finance to shared services and on to a single SAP platform. So how was this all possible? One man who could take a lot of credit for these statistics was here to illustrate what had to happen to improve process compliancy, and how this was possible during a climate of change.

"Who Is Doing What Well" and What Defines "Well" Anyway?


Melanie Flores - Director Procurement Executive Advisory, The Hackett Group

 

Conference Day Two

Chair’s Overview


Susie West - Conference Chair and Director, SHAREDSERVICESLINK.COM


The focus was looking at what you did with a clean process.  The pace at which you moved to Lights Out was yours to decide, and how did you get there depends on which solution you opt for.  But once you were in a place where there was a complete and accurate view of the cash flow and commitments of your business, you could take your finance function into a level of value based finance realised through dynamic discounting and working capital management.  Accounts Payable becomes a source to drive business intelligence, and was a corporate muscle, which the company relied on for powerful, commercially critical information.


How to Achieve 50% Efficiency Gains Through EDI and Workflow in a Multi Instance SAP Environment


Pether Jonsson - Shared Accounting Services Lead Center
ABB GROUP


Not all of us had business models that lent themselves elegantly to one instance of SAP or Oracle.  Sometimes if a company had multiple businesses, the only option available is multiple ERPs.  However, few manufacturing giants ran off the number of ERPs and versions than ABB.  ABB ran a very efficient operation off a patchwork of systems, which was great for business delivery, but made the application of standard tools tricky, and reporting more difficult.  In this session Pether Jonsson was illustrating how a company processing 5 million invoices per annum could introduce EDI and workflow in such a way that they realized 50% savings, despite multiple systems, and 20 shared services centres.  One very tangible result of their touchless focus was that invoices processed per hour had increased from 5 to 15.  Pether told the story about how this was made possible.

Touchless Processing in Legal Land - E-Invoicing and Line Level Automatching in Europe


Séamus McCormack - Head of European Shared Services
WHIRLPOOL


In 1994, Whirlpool set up the first shared services centre in Ireland, which was also one of the first in Europe.  Fourteen years on, and servicing 35 entities, running off SAP, and processing over 300,000 invoices annually, Whirlpool had decided to transform its Accounts Payable process from paper to data: firm in the belief that digitalisation/dematerialisation was an advantage beyond labour arbitrage.  Rather than shooting for full BPO, Whirlpool had decided on a strategic automation partner with the objective of having touchless processing for the vast majority of inbound invoices.  The automation solution allowed for both PO and non-PO invoices: PO invoices flow through an e-invoicing hub and fed into an invoice management cockpit sitting within SAP, enabling automatching at line level and therefore pure touchless processing (subject to tolerances).  Non-PO invoices, followed a similar process through the e-invoicing hub and cockpit, from which workflow was triggered for online invoice authorisation.  Whirlpool had some very interesting ideas on availing short-term labour arbitrage while e-invoicing conversion ramps-up.  They were set on eliminating the non-value add activities within the AP function, and drew up the future state AP footprint designed to enable supply chain financing and working capital management.  Séamus McCormack talked with passion about how they rolled out their e-invoicing tool in legally complex countries like France and Italy early on; how they were on boarding suppliers in multiple cultures; the critical success factors to e-invoicing success; how they were handling auto-matching; and the true benefits of outsourcing the paper.  For anyone looking at an e-invoicing hub for pan Europe, this session was a must.

Goodbye to 30% Capture Rates – What Needs to Happen to Secure a Successful OCR Project


Richard Manson,  Shared Services Director, JOHNSONDIVERSY
Many of us were not in a place where we could start rolling out e invoicing. BUT, we were in a place where we could install scanning and OCR. However, we had heard some great stories about 80% capture rates, and some horror stories of 20%. What did a company needed to do to ensure capture rates are 80% plus and that the ROI in your OCR suite was what you expected? In this session JohnsonDiversey was looking what they needed for their own success, including: how they set up the project without requiring suppliers to change anything; how they realised EDI was not fit for them; how the make-up of their department was changed now that no one was doing 8-hours of heads-down processing anymore; and what role workflow played in the process. This session was a MUST for anyone looking at successfully installing OCR technology.

Knowing where and with whom to use Procurement Cards: How they can Help You and Why you Should Use Them


Simon Cramond - Interim Head of Financial Shared Service Centre
THE BRITISH COUNCIL


Procurement Cards could sometimes be seen as the unsung hero. They haded been around for years, and occupy much discussion but few companies seem to be using them to great effect. Was this because Finance people were anti P Cards as they didn’t allow for accruals? Or did this cause for resistance go deeper? Resistance meant that P Cards, if and when used, were there to ‘mop up’ the tail of suppliers at most. This session was presented by an organisation that had a different view and had found that 80% of their transactions (in terms of volume) were less than £1500 but constitute approximately 10% of the total value. By moving the majority of this 80% to P-card they had the opportunity to reduce their transaction costs by a staggering 90% without increasing their risk. In addition to this, they were removing the whole matching problem that came with invoicing. In this session Simon Cramond  discussed: how P-cards were making a difference; how they were interacting with foreign suppliers; and what financial and process advantages organisations across Europe were seeing by implementing P-cards.

 

Forget E-invoicing – Eliminate 300,000 Invoices Completely Via ERS in Europe


Joe Fitzpatrick - Manager Transactional Accounting
THE FORD MOTOR COMPANY 
 


Mention the term ERS or Self Billing to strategic or operational finance executives and you might often be met with a blank look. Evaluated Receipt Settlement was still a relative unknown in Europe as the penetration was unimpressive. But why? Why were Buyers not doing ERS when it eliminated the need for an invoice completely and saved you from paying, at a minimum, €1.30 an invoice? Ford were the experts at ERS. Go to some companies in Europe who were pretty mature in their P2P processes, but their ERS penetration was 6%. Talk to Ford, and their penetration was 60% of all their 500,000 European invoices. Over the years they had enrolled 8,700 suppliers onto their ERS scheme. But how had they achieved this? Surely there should be something different about the nature of the Ford business which enables this level of conversion? Joe Fitzpatrick from Ford would argue that their business and their suppliers were no different to the profile of others. There were however, some components in a business which need to be watertight in order to avoid over spend on an invoice, or the tax authorities fining you for incorrect tax references. This session looked, at a strategic level, at the business case, benefits and critical success factors of rolling out ERS across Europe. For operational finance professionals, be sure to attend Joe’s Learning Lab on Friday which digged deep into rolling out ERS from a project level.

 

How to Successfully Manage the Inevitable – Rolling Out SAP and Bolt-Ons Globally for 2 Million Invoices


Christian Mueller - Head of PowerMax, ALSTOM


Many of the companies attending this event had multiple business lines, and complex processes to support the different requirements within them. This couldn’t be truer for Alstom, with three massive business lines including Power Systems and Transport, and a staff of 69,000 in over 60 countries, the complexities here were huge. Getting a business this size on to one version of SAP, and ensuring that all applications that sat on top were used globally, was an epic task. In 2006 Christian Mueller moved from being Director Finance Shared Services to heading up the PowerMax project. The main aim: to move the entire business on to a standard version of SAP, and rolled out the platform of tools, including OCR, document management, workflow, automatching and e-invoicing. Having piloted in one of the toughest European countries – Italy – and realised success, they were now on the road to migrating Norway, Hungary, Malaysia, followed by China and the USA and France next year. They had chosen to take on the toughest countries first, and once completed, 2 million invoices globally followed the same process. In this session Christian Mueller was talking frankly about how this project was made possible, the key learning’s from Italy, and the impressive results gleaned so far.

Taking Your P2P Platform Global and Managing a Single P2P Team


Amy Aves - Senior Director, Global Procure to Pay Strategy and Operations, ORACLE


You expected Oracle to be ahead of the curve in their P2P organization… and they were.  This closing session looked at what led Oracle to morph from a shared services organization with 30 centres, to a global P2P platform with one ERP version, one shared services centre in India, and one global process strategy team.  The stats were impressive: 300 FTEs in P2P; the average cost per invoice of under $5.00; 91% XML invoicing in the US; and PO compliancy in the 90s.  Amy put this down to 3 core success factors, which, if they hadn’t been applied, had meant the above stats had looked quite different.  Amy  talked great candour and passion about how they reached a global P2P platform in under 4 years; what she definitely did differently given her time again; and where next for Oracle.


All Documentation from: Toning Up Purchase To Pay To attain Touchless Processing: Proceedings

Company Description : Includes all presentations and audio files sold separatly: 13 files PDF files and 14 audio files. It also includes a software to access the presentations and audio files directly via a control panel)

Product Type : Business Conference

Author : Various

Languages : English

Accounts Payable as We Know it is Dying – Stats, Trends and Benchmarks

Company Description : Susie West, Conference Chair and Director SHAREDSERVICESLINK.COM Includes a presentation PDF and the corresponding audio files (MP3 file: 38mn28)

Product Type : Business Conference

Author : Susie West

PDF 17p
Audio 38m

Languages : English

What Can be Achieved with a Toned and Touchless P2P? Selling… and Then Realising Strategic...

Company Description : Marcus Demgenski, Director Finance Shared Services Europe, LYONDELLBASELL INDUSTRIES Includes a presentation PDF and the corresponding audio files (MP3 file: 58mn20)

Product Type : Business Conference

Author : Marcus Demgenski

PDF 32p
Audio 58m

Languages : English

Achieving 95% Payment-on-Time and On Track for 85% First Time Match Through Building a Single...

Company Description : Percy Kirkman, P2P Leader, PROCTER & GAMBLE Includes a presentation PDF and the corresponding audio files (MP3 file: 38mn15)

Product Type : Business Conference

Author : Percy Kirkman

PDF 28p
Audio 38m

Languages : English

Outsourcing AP-The lessons learned and what to look out for When Making This Step

Company Description : Maria Nagy, Purchase to pay lead, NISSAN EUROPE Includes a presentation PDF and the corresponding audio files (MP3 file: 38mn43)

Product Type : Business Conference

Author : Maria Nagy

PDF 25p
Audio 38m

Languages : English

How do You Migrate 11 European Countries into an SCC and Move to a Single SAP in 24 Months..?

Company Description : Rene Leender, Lean Six Sigma Black Belt O-I EUROPE Includes a presentation PDF and the corresponding audio files (MP3 file: 43mn10)

Product Type : Business Conference

Author : Rene Leender

PDF 43p
Audio 43m

Languages : English

"Who Is Doing What Well" and What Defines "Well" Anyway?

Company Description : Melanie Flores, Director Procurement Executive Advisory, THE HACKETT GROUP Includes a presentation PDF and the corresponding audio files (MP3 file: 37mn41)

Product Type : Business Conference

Author : Melanie Flores

PDF 22p
Audio 37m

Languages : English

Chair's overview

Company Description : Susie West, Conference Chair and Director SHAREDSERVICESLINK.COM Includes an audio files (MP3 file: 03mn03)

Product Type : Business Conference

Author : Susie West

Audio 03m

Languages : English

How to Achieve 50% Efficiency Gains Through EDI and Workflow in a Multi Instance SAP Environment

Company Description : Pether Jonsson - Shared Accounting Services Lead Center, ABB GROUP Includes a presentation PDF and the corresponding audio files (MP3 file: 46mn22)

Product Type : Business Conference

Author : Pether Jonsson

PDF 15p
Audio 46m

Languages : English

Touchless Processing in Legal Land - E-Invoicing and Line Level Automatching in Europe

Company Description : Séamus McCormack, Head of European Shared Services WHIRLPOOL Includes a presentation PDF and the corresponding audio files (MP3 file: 1h02mn35)

Product Type : Business Conference

Author : Séamus McCormack

PDF 29p
Audio 01h 02m

Languages : English

Goodbye to 30% Capture Rates – What Needs to Happen to Secure a Successful OCR Project

Company Description : Richard Manson, Shared Services Director JOHNSONDIVERSY Includes a presentation PDF and the corresponding audio files (MP3 file: 56mn35)

Product Type : Business Conference

Author : Richard Manson

PDF 29p
Audio 56m

Languages : English

Knowing where and with whom to use Procurement Cards: How they can Help You and Why you Should..

Company Description : Simon Cramond, Interim Head of Financial Shared Service Centre, THE BRITISH COUNCIL Includes a presentation PDF and the corresponding audio files (MP3 file: 35mn38)

Product Type : Business Conference

Author : Simon Cramond

PDF 17p
Audio 35m

Languages : English

Forget E-invoicing – Eliminate 300,000 Invoices Completely Via ERS in Europe

Company Description : Joe Fitzpatrick, Manager Transactional Accounting THE FORD MOTOR COMPANY Includes a presentation PDF and the corresponding audio files (MP3 file: 41mn29)

Product Type : Business Conference

Author : Joe Fitzpatrick

PDF 20p
Audio 41m

Languages : English

How to Successfully Manage the Inevitable – Rolling Out SAP and Bolt-Ons Globally for 2 Million

Company Description : Christian Mueller, Head of PowerMax ALSTOM Includes a presentation PDF and the corresponding audio files (MP3 file: 44mn55)

Product Type : Business Conference

Author : Christian Mueller

PDF 48p
Audio 44m

Languages : English

Taking Your P2P Platform Global and Managing a Single P2P Team

Company Description : Amy Aves, Senior Director, Global Procure to Pay Strategy and Operations, ORACLE Includes a presentation PDF and the corresponding audio files (MP3 file: 34mn44)

Product Type : Business Conference

Author : Amy Aves

PDF 27p
Audio 34m

Languages : English

All Documentation from: Toning Up Purchase To Pay To attain Touchless Processing: Proceedings

Company Description : Includes all presentations and audio files sold separatly: 13 files PDF files and 14 audio files. All files can be downloaded one by one once purchase is made (compared to zip option that download all files)

Product Type : Business Conference

Author : Various

PDF 352p
Audio 09h 39m

Languages : English

Organizer : sharedserviceslink.com

With almost 10 years experience in shared services, and having worked with hundreds of SSOs, patterns have been identied which mark out successfull SSOs. We share these patterns at events which focus precisely on the things that make a difference in a stimulating, inspiring format.