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E Invoicing Europe

Business Conference - E Invoicing Europe
Business Conference

By : sharedserviceslink.com

Date : 2009

Location : France / Paris

PDF 506p Audio 17h 27m
Description :

The conference focused on electronic invoicing with speakers from some of the most experienced companies across Europe sharing different e-invoicing stories and tips.

Keywords :

e-invoice, EDI, Electronic Data Interchange, Receipt to Post cycle, invoice conversion, Rolling Out E Invoicing, billing operations

Keywords inside documents :

invoicing ,invoice ,invoices ,sharedserviceslink ,group ,suppliers ,electronic ,hilti ,reserved ,rights ,confidential ,supplier ,management ,process ,country ,forrester ,boarding ,services ,copied ,distributed

Product/ documentation details
Susie's Top 10 Take-Aways

Company Description : Susie West, Conference Chair and Director Includes an audio file (MP3 file: 4mn38).

Product Type : Business Conference

Author : Susie West

Audio 04m

Languages : English

The conference focused on electronic invoicing with speakers from some of the most experienced companies across Europe sharing different e-invoicing stories and tips.

 

Imagine this: invoice data drops into your ERP interface, 2 or 3 way matches, and posts for payment. A paper invoice has never been created. The invoice isn’t touched. It’s a clean transaction, tightly controlled, very low cost, accurate in content, and timely in delivery. Now imagine that this doesn’t happen for just one or two suppliers but for thousands. So much so that 85% of your invoice volume is now a data stream. This opens up a world where Finance is value add – looking at commitments, accurate cash flow forecasting, feeding Procurement with information from which to leverage better deals, and providing complete and timely reporting on which to base informed business decisions.


Then add to this electronic sales invoices. Your AR clerks raise invoices, and twice a day a data stream uploads to a hub where invoices are split between data, paper and emailed PDFs. This is as elegant as your AP and AR operations can get. You will see your Day Sales Outstanding decrease, your cash ownership inflate, and your working capital optimised.


So what could possibly go wrong? twothings: Tax and Supplier Resistance. Europe is complicated when it comes to e-invoicing. There are multiple VAT laws, different providers all saying they do the same thing, different views on how to treat small suppliers, many views on fi le format types. One thing we can be sure of though is once you’ve nailed e-invoicing your Payment on Time will be closer to 95%, your First Time Match will near 94% and your cost per invoice will sound more like $1.28 which Hackett state as world class.

 

 

The conference documentation includes slides and audio files recordings for the following presentations.

 

Conference Day One


How Ready is This Market – The Key Statistics of Who’s Doing What


Susie West Conference Chair and Director, SHAREDSERVICESLINK.COM


In your opinion who had nailed e-invoicing? Which multinationals in your industry were using what solution? And to what affect? Who had converted
80% to electronic? Who had over 1 million invoices coming in as a data stream? Who had enroled over 5000 suppliers? This opening session examined what was being achieved by companies who had crossed the chasm, and looked at the benchmarking findings that came from the pre conference survey we asked all attendees to participate in. did you like to know the average cost of an e-invoice? What your peers are attaining in terms of invoice conversion? After the conference our report sponsor Basware was tabulating the findings and distributing the E Invoicing Europe Report to all survey participants.


The Players – Who is Nailing This And Who’s Too Small – An Overview of Providers


Duncan Jones Senior Analyst, FORRESTER


The market was so jammed with providers all saying very similar things. They could all take ‘any file format’, they all had a ‘supplier enrolment’ component, they all claim legal compliance. This session looks into what’s behind the sales patter – which players really were global, which players inter operate (and why), which players really did take any format, which players always stayed local, and who were the new kids on the block (eg banks, postal companies and BPOs).

When Does An Invoice Become an Invoice?


Stefan Foryszewski Adviser to European Commission , EXPERT GROUP ON ELECTRONIC INVOICING


Had you ever heard the more technical people discuss ‘So when did an invoice really become an invoice?’ Had you also heard individuals in your team insist they needed to keep hard copies of original invoices so electronic invoicing just wasn’t an option. Had you heard ‘experts’ refer to the EU Directive, suggesting it stated certain things? Did you have people in your team nervous about the right treatment for Digital Signing and what fiscal law stated regarding archiving? This session brang you up to date with what key countries allowed and where there were still bumps in the road which you needed to watch out for.

E-Invoicing Threatens One VAT Pitfall After Another – Don’t be Caught Out


Dr Wolfgang Matt Vice President Corporate Taxes, HILT


Hilti was an extensive organisation with 20,000 FTEs across 60 countries and 6.2 million sales invoices. e-invoicing was an active project across the business
on the AP and AR side. One theme which was being scrutinised in preparation for AP and AR e-invoicing is that of VAT compliance. Wolfgang Matt sat on the CEN group where VAT was a huge topic which Hilti needed to be sure was watertight before they could proceed with their e-invoicing plans. In this
excellent session Wolfgang Matt was sharing insights into what the VAT pitfalls were and in which countries, how financially painful it could be if the fiscal authorities do not accept your e-invoicing process (you could expose yourself to losing the refund of your input VAT and be looking at cost plus 15 – 25%), and what features an e-invoicing solution needed to have in order to make this minefield safe to navigate.

How to Successfully Implement One Network For Your Corporate Wide Requirements And Convert 85% to Pure Electronic


Sarah Thompson Smith, Sr European eCommerce Specialist, KELLOGGS


In late 2006 Kelloggs signed up to OB10 to enrol suppliers across the 14

countries serviced by their Shared Services Centre. This solution, added to their EDI and ERS programme, meant that Kelloggs had 85% of their purchase invoices received electronically, and 76% of their total volume was now touchless. This excellent result meant that the resource in the shared services centre could now focus on driving out imperfections, and driving up touchless. In this insightful presentation Julie Ayres Smith, who had been very close to the project and its aims from the start, was sharing what the critical success factors behind their rapid conversion to electronic were, how they drove change and what their approach was to supplier who said no.


50% Electronic Through One Locally Selected Hub Per Country – How to Manage a Multi Service Provider Approach And Does it Make Sense?


Tatu Sipila Project Manager ABB Group E Invoicing, ABB


ABB was massive. With 5 million invoices globally they processed in one country what most companies process in a regional shared services centre. Currently they had multiple ERPs, but they also had a plan to have 1 ERP, 1 SSC, and 1 e-invoicing partner per country in order to simplify processes. The result? So far the project had been deemed as massively successful with Stralfors rolled out in Sweden and Basware in Finland, and other providers in Germany, the US and Norway. 50% of invoices had been converted in the early-adopter countries and the cost per electronic purchase invoice had dropped by $5 and the cost per electronic sales invoice had reduced by $2. This session  looked at why they chose this route, how IT, Procurement and Finance grouped together to engineer their strategy, why they decided to let each country select their own hub, how they used one common hub for electronic inter company transactions, and what they claimed as the critical success factors to making this approach work.


Doing Electronic Invoicing Yourself And Attaining 73% Electronic Lines – Do You Build or Buy?



This company was one largest retailers in Germany. It was not uncommon for retailers to have extensive EDI use in their invoicing processes because of the nature of retail and the industry’s requirements on suppliers to connect to their inventory via EDI. However, most retailers had been rolling out EDI for decades, and the invoice piece was often an afterthought than a driver. This retailer was different. In 2003 they decided to build their own solution and enrol their own suppliers specifically for invoicing. Six years on they had 73% of their invoice lines dropping into their AP department in a data file. Seeing that they processed millions of invoices per annum, this result was a welcome relief on their AP operation. In this excellent you will find out why they decided to build their own EDI platform; how they had rolled out to countries including Germany; what they did again given the time; and what they believe had been the secret to their success.


Conference Day Two

 

The Morning After The Day Before - A Look At Key Findings

 

Susie West Conference Chair and Director, SHAREDSERVICESLINK.COM

 


On Boarding Suppliers Part 1 – How to Roll Out E-Invoicing in a Low PO Environment


Seamus McCormack Head of European Shared Services, WHIRLPOOL


Whirlpool was a well established company, founded in 1911. The upside to this was that the brand was very strong, and they enjoyed huge market share; the down side was there were systems and processes built up from years of growth, which required modernisation. In 1995 Whirlpool established its Shared Services Centre to support 35 entities across 15 countries in Europe. The SSC processes 300,000 purchase invoices, but only 35% of these were backed with a PO number. In 2006 they realised 52% of their headcount in the SSC came from AP, and it was costing them €4.67 to process an invoice. They also realised their Receipt to Post cycle was 42 days. It became very evident that e-invoicing helped the SSO meet change objectives. In this excellent session Seamus McCormack was illustrating how they had rolled out one e-invoicing hub across key countries in Europe; what their approach was with fiscal grey areas; how they were working with Procurement to message suppliers (large and small); how they were treating non PO invoices; and how they had reduced their average cost per invoice to €3.29

On Boarding Suppliers Part 2 – Electronic Invoicing Through One Hub Per Region - How to Engage Procurement Manage Multiple Complex
Suppliers


Patrick Jonas Senior Process Manager Accounts Payable Shared Services
INTERNATIONAL DEUTSCHE LUFTHANSA AG


Deutsche Lufthansa AG was massive. By centralising regional offices into four main SSCs, representing Germany, Europe/Africa, Asia/Middle East and the Americas, they had saved a massive €10 million. In 2007 they launched their e-invoicing project with 150,000 invoices in scope across nine markets. The greatest challenge had been bringing suppliers who were airline specific or small in terms of volume on board. Patrick Jonas examined the critical success factors to making e-invoicing work, the lessons learned from getting everything technically set up for one world-wide solution, and how they were trying to overcome the challenge of sharing the right message with their suppliers.

On Boarding Suppliers Part 3 - E Invoicing in Europe – How to Message Suppliers And The Different Approaches And Responses by Country


Christopher Peabody, E invoicing manager, JOHNSON & JOHNSON


Johnson & Johnson was one of the largest pharmaceutical companies globally. You thought because of their very strong brand they had no problem enroling suppliers on to their e invoicing solution. However, with a supplier base of 100,000 vendors and a complex organisation across Europe, they had found rolling out e invoicing across 11 counties (in which they are now live) a ‘challenge’. In this excellent presentation Petr Jelinek was talking about how they had converted 60,000 invoices to pure electronic, what they were doing and had done to counter very specific regulations in key countries, and what their country-by-country strategy was to take their volume of e-invoices signifi cantly higher.


Improving Cash Flow And Working Capital by E Invoicing Customers


Catherine Dubu Head of Billing Operations Northern Europe, BT GLOBAL SERVICES


BT’s Benelux organisation, part of BT Global Services, launched an e-invoicing pilot project in 2008. Since then, it had successfully started to move its business customers onto e-invoicing billing solutions. BT Benelux estimated that this project had a significant impact on working capital and cash flow, once this process had been rolled out to the entire customer base. BT Benelux delivers its invoices in legally binding electronic formats through an e-Invoicing Portal, as well as via Electronic Data Interchange processes (EDI, UBL, Tradacom). Catherine Dubu, Head of Billing Operations Benelux & Northern, presented the benefits of this e-invoicing process, the compliance and deployment challenges with different ERP systems, how to maintain a consistent billing service and the organisation’s future plans in this area.

Successfully Rolling Out E Invoicing For Your Sales Invoices Across Europe – The Business Benefits


Marcus Demgenski Director Finance Shared Services Europe, LYONDELLBASELL


Companies were now looking at converting their AR invoices to electronic, especially now, in a climate where organisations were holding on to cash with a tenacity not seen for a generation. If you could raise an invoice electronically and send it systematically to your customer, you had a guaranteed receipt of delivery, and complete visibility of the date of receipt. In 2006 LyondellBasell realised their customers were taking the early payment discounts but paying to normal terms, not net 10. LyondellBasell were losing out on the discount and the interest opportunities from early payment. They decided they needed complete visibility of date of receipt so they could monitor this practice, and ensure only customers that paid early took the discount. They embarked on an e-billing programme and had 25% of their sales invoices sent as a data fi le to customers in France, Spain, Italy, Belgium and Germany. In this session the inspirational Marcus Demgenski described how the solution worked, how they circumnavigated obstacles in their path, what the extraordinary business case benefits had been, and how this had greatly improved their sense of control and DSO. 


Susie's Top 10 Take-Aways


Susie West Conference Chair and Director, SHAREDSERVICESLINK.COM

The Players – Who is Nailing This And Who’s Too Small – An Overview of Providers

Company Description : Duncan Jones Senior Analyst, FORRESTER Includes a presentation (PDF) and the corresponding audio file (MP3 file: 38mn35).

Product Type : Business Conference

Author : Duncan Jones

PDF 28p
Audio 38m

Languages : English

When Does An Invoice Become an Invoice?

Company Description : Stefan Foryszewski, Adviser to European Commission , EXPERT GROUP ON ELECTRONIC INVOICING Includes a presentation (PDF) and the corresponding audio file (MP3 file: 25mn54).

Product Type : Business Conference

Author : Stefan Foryszewski

PDF 20p
Audio 25m

Languages : English

E-Invoicing Threatens One VAT Pitfall After Another – Don’t be Caught Out

Company Description : Dr Wolfgang Matt, Vice President Corporate Taxes, HILT Includes a presentation (PDF) and the corresponding audio file (MP3 file: 56mn37).

Product Type : Business Conference

Author : Dr Wolfgang Matt

PDF 23p
Audio 56m

Languages : English

How to Successfully Implement One Network For Your Corporate Wide Requirements And Convert 85%..

Company Description : Sarah Thompson Smith, Sr European eCommerce Specialist, KELLOGGS Includes a presentation (PDF) and the corresponding audio file (MP3 file: 48mn49).

Product Type : Business Conference

Author : Sarah Thompson Smith

PDF 20p
Audio 48m

Languages : English

50% Electronic Through One Locally Selected Hub Per Country – How to Manage a Multi Service...

Company Description : Tatu Sipila Project Manager ABB Group E Invoicing, ABB Includes a presentation (PDF) and the corresponding audio file (MP3 file: 55mn36).

Product Type : Business Conference

Author : Tatu Sipila

PDF 20p
Audio 55m

Languages : English

How Ready is This Market – The Key Statistics of Who’s Doing What

Company Description : Susie West Conference Chair and Director, SHAREDSERVICESLINK.COM Includes a presentation (PDF) and the corresponding audio file (MP3 file: 49mn49).

Product Type : Business Conference

Author : Susie West

PDF 34p
Audio 49m

Languages : English

All Documentation from: E Invoicing Europe 2009 : Proceedings

Company Description : Includes all presentations and audio files sold separatly: 11 files PDF files and 13 audio files. It also includes a software to access the presentations and audio files directly via a control panel)

Product Type : Business Conference

Author : Various

Languages : English

The Morning After The Day Before - A Look At Key Findings

Company Description : Susie West, Conference Chair and Director, SHAREDSERVICESLINK.COM Includes an audio file (MP3 file: 12mn13).

Product Type : Business Conference

Author : Susie West

Audio 12m

Languages : English

On Boarding Suppliers Part 1 – How to Roll Out E-Invoicing in a Low PO Environment

Company Description : Seamus McCormack, Head of European Shared Services, WHIRLPOOL Includes a presentation (PDF) and the corresponding audio file (MP3 file: 59mn45).

Product Type : Business Conference

Author : Seamus McCormack

PDF 30p
Audio 59m

Languages : English

All Documentation from: E Invoicing Europe : Proceedings

Company Description : Includes all presentations and audio files sold separatly: 11 files PDF files and 13 audio files. All files can be downloaded one by one once purchase is made (compared to zip option that download all files)

Product Type : Business Conference

Author : Various

PDF 253p
Audio 08h 43m

Languages : English

On Boarding Suppliers Part 2 – Electronic Invoicing Through One Hub Per Region...

Company Description : Patrick Jonas, Senior Process Manager Accounts Payable Shared Services INTERNATIONAL DEUTSCHE LUFTHANSA AG Includes a presentation (PDF) and the corresponding audio file (MP3 file: 46mn44).

Product Type : Business Conference

Author : Patrick Jonas

PDF 23p
Audio 46m

Languages : English

On Boarding Suppliers Part 3 - E Invoicing in Europe – How to Message Suppliers And The...

Company Description : Christopher Peabody, E invoicing manager, JOHNSON & JOHNSON Includes a presentation (PDF) and the corresponding audio file (MP3 file: 47mn32).

Product Type : Business Conference

Author : Christopher Peabody

PDF 12p
Audio 47m

Languages : English

Improving Cash Flow And Working Capital by E Invoicing Customers

Company Description : Catherine Dubu, Head of Billing Operations Northern Europe, BT GLOBAL SERVICES Includes a presentation (PDF) and the corresponding audio file (MP3 file: 39mn45).

Product Type : Business Conference

Author : Catherine Dubu

PDF 18p
Audio 39m

Languages : English

Successfully Rolling Out E Invoicing For Your Sales Invoices Across Europe – The Business....

Company Description : Marcus Demgenski, Director Finance Shared Services Europe, LYONDELLBASELL Includes a presentation (PDF) and the corresponding audio file (MP3 file: 37mn56).

Product Type : Business Conference

Author : Marcus Demgenski

PDF 25p
Audio 37m

Languages : English

Susie's Top 10 Take-Aways

Company Description : Susie West, Conference Chair and Director Includes an audio file (MP3 file: 4mn38).

Product Type : Business Conference

Author : Susie West

Audio 04m

Languages : English

Organizer : sharedserviceslink.com

With almost 10 years experience in shared services, and having worked with hundreds of SSOs, patterns have been identied which mark out successfull SSOs. We share these patterns at events which focus precisely on the things that make a difference in a stimulating, inspiring format.