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e-Invoicing Europe 2010

Business Conference - e-Invoicing Europe 2010
Business Conference

By : sharedserviceslink.com

Date : 2010

Location : France / Paris

PDF 656p Audio 18h 58m
Description :

The conference focused on electronic invoicing with some of the most experienced companies across Europe sharing different e-invoicing stories and tips.

Keywords :

e-invoice, EDI, Electronic Data Interchange, European Tax systems implementations, e-invoicing implementation, European VAT compliance

Keywords inside documents :

invoice ,invoices ,supplier ,invoicing ,suppliers ,process ,sharedserviceslink ,paris ,project ,corporation ,electronic ,billing ,supply ,discount ,reserved ,rights ,consent ,document ,forbidden ,portion

Product/ documentation details
Take Onboarding On Board! How Carrefour Jumped from 15% to 85% Electronic in 24 Months!

Company Description : Kurt Berckmans, Senior ECM Architect for Financial & Administrative Processes FUJITSU TECHNOLOGY SERVICES Includes a presentation PDF and the corresponding audio files (MP3 file: 17mn44)

Product Type : Business Conference

Author : Kurt Berckmans

PDF 17p
Audio 17m

Languages : English

This is your opportunity to get to the bottom of your own concerns about:

  1. Your readiness for e-invoicing
  2. The latest e-invoicing technologies and what is the best solution for your company
  3. Technical and change management e-invoicing implementation challenges – how have others overcome these and how do you get stakeholders to really change behaviour?
  4. VAT compliance - what are the latest country rules and how can you be confident you won’t feel the wrath of local tax authorities because of incorrect e-invoice treatment?
  5. Interoperability - how is this practically managed by end-users and e-invoicing service providers and how will it change your results?
  6. Supplier onboarding – what strategies can be used to handle different suppliers to secure speedy conversion – e.g. low volume vs high volume, mandatory vs non mandatory onboarding, etc?

The conference documentation includes slides and audio files recordings for the following presentations.

 

CONFERENCE DAY ONE


What’s Going on in This Market? Has e-Invoicing Turned Mainstream Yet?


Susie West, CEO and Conference Chair, SHAREDSERVICESLINK.COM


Like any new technology or tool, there were your teeth into the technology that you could see massive market change. EDI had been around since the 70s, but e-invoicing, specifically via networks, had only been available since 2000. So now, ten years on, where had the market moved to? Who was doing what well, and with which provider? What did the solution provider market look like? What could you expect in terms of electronic conversion? Who were the new kids on the block? And who had died by the wayside? This excellent opening presentation which drew clarity on the landscape of this intriguing market

Avoiding the Wrath of the European Tax Authorities By Getting the VAT Piece Right

 

Keynote: What is the Latest EU Legislation for e-Invoicing and How Will It Affect You?


Stefan Foryszewski, Senior Vice President OB10

The European Commission had agreed in principle obstruct and complicated the transmission and storage of e-invoices, while helping governments across Europe collected the correct amount of tax, helping to prevent VAT fraud. A change in legislation will impact the way you manage your invoices today... But how? And how confident should you be that this is indeed progress following the ‘Final Report of the Expert Group on e-Invoicing’ commissioned by the EC? In this keynote session, Stefan Foryszewski, a leading advisor to the EC Expert Group on e-Invoicing, gave a brief overview of EU VAT regulations, shared a frank assessment on how likely true harmonisation was, and how future legislation affected your e-invoicing implementation plans for the key countries you operate in.

 


Keynote: The Benchmarking Special – 5 Key Steps to Making e-Invoicing Work and Survey Findings on Real Users


Bo Harald, Chairman of the EC EXPERT GROUP ON E-INVOICING


Esko Penttinen, Assistant Professor, AALTO UNIVERSITY SCHOOL OF ECONOMICS


There was a false assumption that e-invoicing was just about getting rid of paper and envelopes. In fact, it should be seen as a platform for a new world of automation. The savings potential for EU Enterprises by migrating to e-invoicing had been estimated at €250bn a year (in Germany alone €54bn by Deutsche Bank Research). Nonstructured invoicing i.e. paper or PDF, was seriously hindering much needed improvements of productivity in EU enterprises and in the public sector. The technology  was now available, so why could we not get there faster? In the first part of this keynote presentation, Bo Harald, Chairman of the European Commission’s Expert Group on e-Invoicing, outlined the 5 key steps to be taken by end users and e-invoicing operators. And if that wasn’t enough, in the second part of this session, Esko Penttinen revealed the key findings of research that Aalto University School of Economics undertook with a large number of e-invoicing users. This session  revealed to you the practical steps which best practice players were taking to move e-invoicing conversion to the next level in the EU, so that administration cost could be cut in half and EU-wide productivity transformed.

 

Point to Point vs Many to Many vs Any to Any vs One Network vs Interoperability – The Technology and Format Debate

 

Match.Com - What REALLY is the Difference Between Ariba, OB10, Basware, Tieto, Certipost ETC? What to Look Out for When Selecting Your Perfect Partner!


If you were asked to make e-invoicing happen in your organisation, where did you start? Well probably assessing your current and was situation, and then evaluating your key requirements. The bit that followed was critical: at some stage in your decision making process you started doing some homework on solution providers in the market. Before you know it you had a list of: Certipost, OB10, Ariba, B Process, Sterling Commerce, RBS, Basware, Tieto, JP Morgan, IBX... and the list went on. This session lookde at the key differences between the providers, what they considered their strengths were, and where their weaknesses lied. If you were rolling out e-invoicing for the first time, OR planning on switching provider OR the US had rolled out a solution with success, but you were just not sure about how it performed in Europe, then this session alone justified your attendance at this conference!


The Speaker Clinic
An opportunity to ask your questions face to face with this morning’s Speakers in small groups and really get the detail you were after.


Don’t Forget the Customer Side – Improving Revenue Control Through e-Invoicing

 

How to Roll Out PURE e-Invoicing for Sales Invoices and Convert 98% of Scope Across Europe


Thomas Moerkerke, Project Manager, DHL


OK - so we had examined trends, the key solution providers, VAT and legislation changes, market developments, varying technologies and some smart adopters. Now we invited you to uncover the way in which companies were actually making e-invoicing happen in their organisations. The next day and a half was devoted to rare case study insights, exposing how companies from all industries had actually set up their e-invoicing projects to deliver on their original business cases. Wherever you were at in your e-invoicing cycle, these presentations equiped you with tips, tactics, tools, ideas, motivation, power and strategy to now realise your e-invoicing goals. We started with an excellent session led by Thomas Moerkerke from DHL. This event focused on Purchase invoices, but we kicked off with ‘the other side’. Demand from customers, plus a no-brainer business case prompted DHL to adopt the Accountis solution back in 2005. Much trial and error was involved in setting up their customer portal in each country, and having a standard format across Europe introduced some real challenges. But despite this, by June 2010, they had rolled out e-billing to all countries except the Baltic states, covering 98% of their potential volumes. In this excellent session, Thomas Moerkerke discussed how DHL handled the technical implementation challenges of e-invoicing. He also divulged the change management strategies needed to buy-in country CFOs, and how to incentivise other departments such as sales and marketing to take e-billing conversion rates well above 25%. If you wanted to reduce the amount you spend in chasing unpaid invoices, decrease your DSO, increase the number of guaranteeddelivered invoices, and reduce your cost per sales invoice, this session is for you.


The Secrets to Making e-Invoicing Happen in Your Organisation


Great Technology Falls Down if the Stakeholders Behaviour is Out of Sync – Managing the Change to Convert 52%


Terje Kvam, EDI Project Head P2P, TELIASONERA


You could have the best technology and the best processes to support your invoice flow, but if your stakeholders (Procurement, country CFOs, individual Buyers, Suppliers), are not managed properly during the project start up, you will struggle. TeliaSonera began their EDI project to convert 850,000 inbound invoices for Sweden, Finland and Denmark in 2008. This was part of a SAP implementation program, complementing the work on raising company-wide PO compliance. After defining roles and responsibilities for the internal project team, they began to contact their major suppliers. During the implementation phase, they found that coordination between all parties took more time and resource than they had forecasted. After overcoming several technical and change management challenges, they had converted 52% of their invoices to electronic. In this session, Terje discussed how he and his team overcame implementation challenges, how they engaged with suppliers and key stakeholders to provide the business case for EDI investment, what lessons they had learnt along the way and what their plans were for the future. If you were looking to use EDI to convert large volumes with your major suppliers quickly, this session is for you.

 

Don’t Let the Tail Bring You Down - 10 Golden Rules on How Onboard Low Volume Suppliers Effectively


Elisabeth Raaschou, Manager Accounts Payable, SANOMA UITGEVERS


One Time Only Vendors and Low Volume Vendors can be the thorn in the side of any e-invoicing project. And no one knows this more than the publishing industry. The 80/20 rule doesn’t apply here and their number of low volume suppliers is endless, listing freelancers who look to be paid for articles and publishing contributions. If you didn’t know it already, freelancers are notoriously difficult to enrol on e-invoicing programs. In 2008, Sanoma Uitgevers went live with a Certipost e-invoicing solution specifically with the objective of tackling these small volume vendors. 400 freelance vendors used Certipost e-invoicing and this number was growing rapidly week after week. In this fascinating session, Elisabeth Raaschou shared the 10 golden tips Sanoma used to enrol their vendors, including how they effectively gained a clear understanding of the vendors they approached, how to effectively build the e-invoicing business case for vendors, and what key steps she used to gain vendor buy-in.

 

The Secrets to Making e-Invoicing Happen in Your Organisation

17.00 How to Successfully Combine e-Invoicing with EDI to Convert 85% of DSGi’s 1 Million Inbound Invoices to Electronic


Vladimir Salovsky, Head of SSC Operations, DSG INTERNATIONAL


In an effort to speed up invoice turnaround times, reduce costs in exception handling and improve invoice quality, DSGi decided to join OB10’s e-invoicing network and combine this with their EDI solution. Along their journey to achieving 85% electronic conversion, they met several key challenges, such as implementing entirely new processes in procurement and contacting the right people on the supplier side. In this session, Vladimir discussed critical success factors for achieving such high electronic volumes, including the way DSGi used different processes for different suppliers, the key differences between operations in different countries, and how DSGi were working with OB10 to onboard smaller suppliers.

 

Day Two – Conference


Top Ten Take Aways from Day One - What were the seminal take-aways from Day One?


Susie West, CEO and Conference Chair, SHAREDSERVICESLINK.COM



Global e-Invoicing Expansion

 

How Did They Do It? 90% Electronic Inbound Invoices in 40 Countries and Keeping Risk to a Minimum


Tony Nisbett, Subject Matter Expert on e-Invoicing Compliance
IBM


Interactive discussion facilitator:Nigel Reichelt, Global Customer Fulfilment Transformation Executive, IBM


IBM first implemented e-invoicing 15 years ago. Not only did they have e-invoicing service providers, they also had their own supplier portal for 35,000 suppliers and several of their own gateways. Processing several million invoices in Europe, a staggering 90% of inbound invoices were now handled electronically. Now IBM’s biggest challenge was knowing that the way they handled their invoices is going to be auditable and approved in the future with certainty in the 40+ countries they were using e-invoicing in. In the first part of this session, Tony Nisbett shared how IBM’s e-invoicing centre of competence – containing key users supporting its program rollout globally – was set up effectively to make sure roll out to existing and new countries was as smooth as possible. In the second part of this fascinating session, Tony and his colleague Nigel Reichelt led an interactive discussion with the audience on the subject of interoperability and agreed what practical steps are needed to make e-invoicing easier for suppliers.


Don’t Just Use One Network! Follow the Roaming Route and Convert 50% in 24 Months Are you familiar with the roaming debate?


Riikka Blomberg, eProcurement Manager, UPM


Did you sign up to one network that links directly with suppliers, or one network which linked in with other networks? If you were rolling out your e-invoicing program globally, forcing your suppliers to join your single e-invoicing provider could conceptually hinder your deliverables. UPM started receiving electronic invoices in Finland back in 2002, but by 2007 they wanted to expand e-invoicing globally. In 2008 they implemented the Basware solution, which offered interoperability. Now 50% of global invoices wer
e handled electronically, with an incredible 75% conversion in Finnish paper mills. In this session, Riikka Blomberg shared how they made such impressive conversions globally, covering how they approached suppliers, how they were practically working with suppliers and their e-invoice operator to take advantage of roaming, and options they offer to suppliers who were not able to join the network.

 

Finding Effective Approaches to Onboarding Your Diverse Groups of Suppliers to Attain 85% Pure Electronic


Simon Dunn, Head of Group Supply Systems, HSBC


Supplier profiles were so varied and often put companies off implementing e-invoicing. Suppliers varied so much from start ups to huge multi-nationals. In addition to that, the value of the relationship between you and each supplier varies so massively, and the volumes of invoices exchanged could be one a month to one thousand. So how did you select a solution which was perfect for your entire vendor landscape? In this excellent presentation, Simon Dunn revealed what toolkit HSBC used to convert 85% of order-related invoices to electronic in several countries including the UK and Hong Kong. Simon also discussed how HSBC run supplier workshops once they had implemented their e-procurement system (already used in 34 countries) in a new territory and what options they were exploring for future supplier onboarding and improvements to the toolkit.

 

Sealed Air’s e-Invoicing Story - The Dos and Don’ts To Shortcut to Success


Fabric Leric, European Finance Shared Service Centre Director
SEALED AIR


You were  considering e-invoicing to enable the  capturing of supplier discounts. If you were, the savings are huge, and e-invoicing was a significant enabler to make this happen. Discount capture was the main driver for Sealed Air to sign up to e-invoicing in 2007. After assessing several solutions in the market, they chose XIGN (now JP Morgan’s Order to Pay e-invoicing solution). The project team worked hard to overcome some technical challenges and went live at the end of 2007. Like many businesses, Sealed Air had other priorities, such as finalising their SAP roll out, and as different parts of the team grappled for IT resource, the e-invoicing project only became harder to manage. They also needed to make sure that the XIGN solution was properly integrated with their SAP platform. A third major challenge was managing the vendor enrolment process. In this insightful session, Fabric Leric: shared how Sealed Air overcame these and other challenges; revealed how to conduct an e-invoicing stakeholder analysis; and revealed the key lessons learned so you too could implement a disciplined P2P process, lower your costs per invoice and enhance your cash flow performance in a controlled and risk-free manner.


Effective Supplier Communication

 

Can’t Afford a Mandatory Message? How to Ensure Supplier Onboarding Success Whilst Still Giving Suppliers a Choice


Roland van den Bossche, European Process Manager P2P and Supplier Integration, UNILEVER



Especially with some direct suppliers, companies could be very wary of alienating their key suppliers by using a mandatory approach to onboard them. But you still wanted to enrol them, right? Roland van den Bossche and his team at Unilever were handling the company’s European region, and have approached around 2,500 direct spend suppliers. His target by end of the year was to have 75% of its 500,000 annual invoices handled electronically. In this session, Roland revealed exactly why Unilever decided not to send a mandatory letter to their suppliers and how he and his team overcame the resulting challenges from this. He also revealed how to gain buy-in from your supplier managers and what methods he used to make them responsible for the success of e-invoicing. This session also explored how to work with your e-invoicing service provider so they can approach your suppliers in the same way that your own company would and how this can really enhance your supplier relationships.


Take Onboarding On Board! How Carrefour Jumped from 15% to 85% Electronic in 24 Months!


Kurt Berckmans, Senior ECM Architect for Financial & Administrative Processes, FUJITSU TECHNOLOGY SERVICES


Were you worried about not having the right resources to support your supplier onboarding targets? Kurt Berckmans and his team started working with Carrefour in May 2006. During the preceding year, Carrefour had converted only 15% of its supplier volumes to electronic. With a lack of resource and motivation to drive their human onboarding machine forward and upwards, they decided to outsource their supplier onboarding team. After agreeing the electronic conversion targets with the outsourcer (which in turn would reduce cost per invoice and increase productivity), the new team set to work. In this fascinating session, Kurt shared key insights into how the new project team was motivated to drive major change in onboarding suppliers, how they organised and improved communication channels, what lessons they learnt along the way that could have made onboarding even faster had they been aware of these gems from the start, and what invoice dematerialisation strategies Carrefour adopted after reaching 85% conversion of their 800,000 invoices.


Taking the Supplier’s Perspective: The 3 Best Ways to Convince Your Suppliers to Onboard Quickly


Jocelyn Lescure, International E-Business Manager, LYRECO


For suppliers, the investment costs for adopting a new e-invoicing program could be significant and often terrifies them. There had to be a clear business case compelling enough for them to overcome these fears and get onboard. Lyreco, one of the largest stationery suppliers in the world, worked with more than 250 customers (such as Allianz, Unilever, GE and Michelin) on a wide array of 3rd party e-invoicing solutions. What were the decision criteria that the supplier went through when choosing to join an e-invoicing program or not? In this unique and fascinating session, Jocelyn Lescure shared the 3 key elements you needed in your business case not only to convince your suppliers to join your e-invoicing program, but to help them secure a speedy ROI from their e-invoicing  investment and work with you in an effective partnership.


And Finally... 90% Electronic is Achievable – You Just Have to Know the Secrets to Best Practice


Doug Stockton, Senior Process Owner, GLAXOSMITHKLINE


If you could sit down with someone who had converted serious volume to electronic, you wanted to spend some time with them understanding what the critical success factors were, right? Very few companies had  pushed beyond 60% penetration because of challenges presented by obstacles like low-volume suppliers. By 2009, GlaxoSmithKline managed to attain 60% of their volumes by using OB10. However, something happened in 2009 which propelled them towards their 90% target. In this session, Doug Stockton revealed the strategies he and his team used to maximise their paper to electronic conversion, covering aspects such as handling low volume vendors, new vendors, working with procurement to include OB10 invoice submission as a requirement in supplier contracts, providing a strong business case for suppliers to onboard, and using invoice enquiry and PO services on the OB10 portal as a further incentive for suppliers to sign up to OB10. These and other invaluable ideas from Doug’s previous e-invoicing experience working for an outsourcer helped them to maximise the ROI they get from your e-invoicing solution and serve as a great concluding session to this practical conference.

 

All Documentation from:e-Invoicing Europe 2010: Proceedings

Company Description : Includes all presentations and audio files sold separatly: 17 files PDF files and 16 audio files. It also includes a software to access the presentations and audio files directly via a control panel)

Product Type : Business Conference

Author : Various

Languages : English

What’s Going on in This Market? Has e-Invoicing Turned Mainstream Yet?

Company Description : Susie West, CEO and Conference Chair, SHAREDSERVICESLINK.COM Imcludes a presentation PDF and the corresponding audio file (MP3 file: 51mn03)

Product Type : Business Conference

Author : Susie West

PDF 21p
Audio 51m

Languages : English

What is the Latest EU Legislation for e-Invoicing and How Will It Affect You?

Company Description : Stefan Foryszewski, Senior Vice President OB10 Includes a presentation PDF and the corresponding audio files (MP3 file: 27mn18)

Product Type : Business Conference

Author : Stefan Foryszewski

PDF 21p
Audio 27m

Languages : English

The Benchmarking Special – 5 Key Steps to Making e-Invoicing Work and Survey Findings on Real Us

Company Description : Bo Harald, Chairman of the EC EXPERT GROUP ON E-INVOICING Includes a presentation (PDF) and the corresponding audio files (MP3 file: 25mn07)

Product Type : Business Conference

Author : Bo Harald

PDF 18p
Audio 25m

Languages : English

What REALLY is the Difference Between Ariba, OB10, Basware, Tieto, Certipost ETC?...

Company Description : includes a presentation (PDF) and the corresponding audio file (MP3 file: 37mn28)

Product Type : Business Conference

Author : Match.com

PDF 17p
Audio 37m

Languages : English

How to Roll Out PURE e-Invoicing for Sales Invoices and Convert 98% of Scope Across Europe

Company Description : Anthony Mooney, Product Manager E-Billing, DHL Thomas Moerkerke, Project Manager, DHL Includes a presentation PDF and the corresponding audio files (MP3 file: 31mn28)

Product Type : Business Conference

Author : Various

PDF 24p
Audio 31m

Languages : English

Great Technology Falls Down if the Stakeholders Behaviour is Out of Sync – Managing the Change..

Company Description : Terje Kvam, EDI Project Head P2P, TELIASONERA Includes a presentation PDF and the corresponding audio files (MP3 file: 27mn23)

Product Type : Business Conference

Author : Terje Kvam

PDF 27p
Audio 27m

Languages : English

Don’t Let the Tail Bring You Down - 10 Golden Rules on How Onboard Low Volume Suppliers...

Company Description : Elisabeth Raaschou, Manager Accounts Payable SANOMA UITGEVERS Includes a presentation PDF and the corresponding audio files (MP3 file: 26mn47)

Product Type : Business Conference

Author : Elisabeth Raaschou

PDF 17p
Audio 26m

Languages : English

How to Successfully Combine e-Invoicing with EDI to Convert 85% of DSGi’s 1 Million Inbound...

Company Description : Vladimir Salovsky, Head of SSC Operations DSG INTERNATIONAL Includes a presentation PDF and the corresponding audio files (MP3 file: 50mn14)

Product Type : Business Conference

Author : Vladimir Salovsky

PDF 23p
Audio 50m

Languages : English

How Did They Do It? 90% Electronic Inbound Invoices in 40 Countries and Keeping Risk to...

Company Description : Tony Nisbett, Subject Matter Expert on e-Invoicing Compliance, IBM Includes a presentation PDF and the corresponding audio files (MP3 file: 1h12mn11)

Product Type : Business Conference

Author : Tony Nisbett

PDF 21p
Audio 01h 12m

Languages : English

Don’t Just Use One Network! Follow the Roaming Route and Convert 50% in 24 Months Are you...

Company Description : Riikka Blomberg, eProcurement Manager, UPM Includes a presentation PDF and the corresponding audio files (MP3 file: 37mn54)

Product Type : Business Conference

Author : Riikka Blomberg

PDF 12p
Audio 37m

Languages : English

Finding Effective Approaches to Onboarding Your Diverse Groups of Suppliers to Attain 85% Pure..

Company Description : Simon Dunn, Head of Group Supply Systems, HSBC Includes a presentation PDF and the corresponding audio files (MP3 file: 41mn37)

Product Type : Business Conference

Author : Simon Dunn

PDF 21p
Audio 41m

Languages : English

Sealed Air’s e-Invoicing Story - The Dos and Don’ts To Shortcut to Success

Company Description : Fabric Leric, European Finance Shared Service Centre Director, SEALED AIR Includes a presentation PDF and the corresponding audio files (MP3 file: 28mn24)

Product Type : Business Conference

Author : Fabric Leric

PDF 22p
Audio 28m

Languages : English

Can’t Afford a Mandatory Message? How to Ensure Supplier Onboarding Success Whilst Still Giving

Company Description : Roland van den Bossche, European Process Manager P2P and Supplier Integration UNILEVER Includes a presentation PDF and the corresponding audio files (MP3 file: 30mn49)

Product Type : Business Conference

Author : Roland van den Bossche

PDF 9p
Audio 30m

Languages : English

Take Onboarding On Board! How Carrefour Jumped from 15% to 85% Electronic in 24 Months!

Company Description : Kurt Berckmans, Senior ECM Architect for Financial & Administrative Processes FUJITSU TECHNOLOGY SERVICES Includes a presentation PDF and the corresponding audio files (MP3 file: 17mn44)

Product Type : Business Conference

Author : Kurt Berckmans

PDF 17p
Audio 17m

Languages : English

Taking the Supplier’s Perspective: The 3 Best Ways to Convince Your Suppliers to Onboard Quickly

Company Description : Jocelyn Lescure, International E-Business Manager LYRECO Includes a presentation PDF and the corresponding audio files (MP3 file: 32mn33)

Product Type : Business Conference

Author : Jocelyn Lescure

PDF 23p
Audio 32m

Languages : English

And Finally... 90% Electronic is Achievable – You Just Have to Know the Secrets to Best Practice

Company Description : Doug Stockton, Senior Process Owner GLAXOSMITHKLINE Includes a presentation PDF

Product Type : Business Conference

Author : Doug Stockton

PDF 21p

Languages : English

The Benchmarking Special – 5 Key Steps to Making e-Invoicing Work and Survey Findings on Real Us

Company Description : Esko Penttinen, Assistant Professor AALTO UNIVERSITY SCHOOL OF ECONOMICS Includes a presentation PDF and the corresponding audio files (MP3 file: 31mn23)

Product Type : Business Conference

Author : Esko Penttinen

PDF 14p
Audio 31m

Languages : English

All Documentation from:e-Invoicing Europe 2010: Proceedings

Company Description : Includes all presentations and audio files sold separatly: 17 files PDF files and 16 audio files. All files can be downloaded one by one once purchase is made (compared to zip option that download all files)

Product Type : Business Conference

Author : Various

PDF 328p
Audio 09h 29m

Languages : English

Organizer : sharedserviceslink.com

With almost 10 years experience in shared services, and having worked with hundreds of SSOs, patterns have been identied which mark out successfull SSOs. We share these patterns at events which focus precisely on the things that make a difference in a stimulating, inspiring format.