By : sharedserviceslink.com
Date : 2009
Location : United Kingdom UK / London
How pleased are you with your Purchase to Pay process? This conference in London looked at all the changes and applications you could adopt to help you reach the best Purchase to Pay (P2P) process within your company.
P2P,02C, Business Services Centre, Cost Per Invoice, Electronic Invoicing, procure to pay, purchase to pay, order to cash
invoices ,process ,copyright ,banking ,invoice ,sharedserviceslink ,delivering ,countries ,rcollepage ,borealis ,service ,suppliers ,british ,global ,procurement ,supplier ,council ,comltd ,comor ,consent
Company Description : Peter Lay, Head of Treasury, BRITISH COUNCIL Includes a presentations (PDF) and the corresponding audio file (MP3 file: 46mn46).
How Do You Rank? Key Stats and Trends from Top Performers and the Under Performers in P2P
Susie West, Conference Chair and Director
This session aimed to open your mind and take you away from the day to day fire fighting, and help you get a very clear understanding of what best in class looks like: how do you compare with 95% Payment on Time, and 94% First Time Match? And what are the common characteristics of a top performer? What are the few things that they are doing which underperformers are missing?
Organising Your Paper P2P to Attain Quick Wins – How to Add £2.2 Million to the Bottom Line in a Paper World
Ian Butterworth, Head of Purchase to Pay, ITV
We were routinely told that at the root of enabling Working Capital Management optimisation needed to be clean and ideally automated P2P (and O2C) process. This story flew in the face of that belief system and came as welcome news to all those AP and P2P organisations out there who were not ‘process mature’.In 2008 ITV went live with Oracle and their new Business Services Centre (BSC), recruiting 120 staff, 80 of which were external and 40 from the previous finance function. However, change in media organisations ishard and the Business didn’t understand some of the new changes. The result was the BSC was swamped by over 3,500 calls and 6,000 emails a month asking for advice, seeking support and trying to come to grips with the change. A year on, ITV BSC process 200,000 invoices per annum, of which 80 % are PO backed, (80% which match first time). Their invoice management workflow process was manual in the main with each FTE processing 12,000 invoices per annum. So what makes this story different? This session looked at how shared services had enabled the small changes that were made to areas like payment terms, payment runs and the significant impact these changes are having on working capital. The impact on the bottom line? Over £2.2 million per annum, and all possible in a paper P2P environment.
Attaining Toned P2P With a ‘Control Framework’ for Indirect Spend
Philippe Gicot, Director Global Projects & Control Finance, Transformation & Business Services, TETRA PAK
It sounded like something out of the Matrix, but it worksed which was the important bit. Tetra Pak was currently reviewing the control framework for indirect procurement as part of its continuous improvement initiatives. You had to ask yourself 'why do this work and what is the approach, and how does it actually improve risk management?'. In this session Philippe Gicot examined: the value of improving the control framework; the importance of master data; the relationship between controls and standardisation; the strength of automated controls; and the balance to take between detective versus preventative controls.
ENFORCING PROCESS COMPLIANCY
5 Ways to Reduce Your Cost Per Invoice to Under £1.00 and Eliminate Human Error
Kathryn Farmery, Head of Continuous Improvement, NHS SHARED BUSINESS SERVICES
In 2008 NHS Shared Business Services conducted a P2P transformation review, enabling it to reduce its cost per invoice from £1.71 to under a staggering £1. For an organisation processing over 3 million invoices per annum,this 71 pence saving per transaction is huge. This reduction was enabled through continuous Improvement projects and upgrades in five core areas. Some may be obvious. Others are not! As a result of this CI, NHS SBS has seen additional year on year savings of 20%. This is impressive seeing that a recent survey by KPMG reported that 71% of CI projected result in 5% savings or less. In this session Kathryn Farmery, champion of Continuous Improvement at NHS SBS, talked in detail about what these 5 areas are (from organisational change through to rolling out certain technology), and how exactly they have been impacting the bottomline. For anyone focusing on CI this session proved very valuable.
How to Eliminate OTOVs - Forcing Users to be Compliant with No Contract, No Pay
Dan Hansen, Business Process Manager, CARLSBERG
When it comed to the topic of No Contract No Pay, there were a lot of suspicious glances. Surely... surely there may have been talk of a company doing this, but when it comed to the application, no one really refuses to pay, right? Carlsberg has applied a number of tactics to kick inefficiency from their P2P operation. One cost which polluted an AP department is the effort involved in setting up One Time Only Vendors. Surveys marked that costs to set up a OTOV is over $200. If you timed that by the number of OTOV you set up per month, you could be staring at a terrifying figure. In this session Dan Hansen was detailing why they decided on No Contract No Pay, how they have managed to enforce it across the business, and what the impressive results have been to this previously unpopular approach.
Six Sigma May Be Intense, But 30% Cost Savings Makes it ALL Worth While
Jon McGrane, Senior Project Lead, BAA Business Support Centre, BAA
Six Sigma has had a fairly bad reputation recently. Even the Grand Daddies (GE) of Six Sigma have banished it from their four walls and ushered in its more nimble cousin Lean Sigma which requires less attention and resource. However, BAA swore that their use of Six Sigma in P2P has delivered some excellent results. Today, 40% of the 120,000 invoices are electronic because of Six Sigma, and the number of calls to the Help Desk have fallen from 15% to 2%. If this isn’t compelling enough, headcount has decreased by 50%.
MAXIMISING AUTOMATION & SYSTEMS
How to Use SAP to Successfully Drive Up PO Compliancy to Over 90%
Remy Colle, Head of Purchase to Pay Processes & Systems, MERCK SERONO
The investment into SAP was massive. So you wanted to make sure you maximise that investment. You also wanted to make sure that you didn't bend your process too much just to accommodate the oddities of a big system. There was always a lack of clarity over what SAP could provide in terms of functionality (e-invoicing, catalogues) and what you were better off seeking for outside the SAP suite. In this presentation Remy Colle looks in detail at using SAP intelligently for an elegant P2P process, ensuring KPIs around Payment on Time, and First Time Match, and Productivity Per FTE are all cracked. For anyone using SAP and still wondering how to optimise the Goliath investment, book your place at this session for some excellent tips.
Conference Day Two
The Morning After the Day Before – Bite Size Take Aways from Day One. Susie West Conference, Chair and Director
The First P - How to Use E Procurement to Drive P2P Transaction Savings and Secure Excellent Contract Pricing
Sarah Kendall, E Procurement Manager, ESSEX COUNTY COUNCIL
When Finance and Procurement started seeing eye-to-eye and became ‘one’, cost savings manifested naturally in multiple parts of the business, not just on the unit cost per transaction. Essex County Council was a fine example of this. They were using their e-procurement tool to excite Procurement who had historically bemoaned the inability to gather spend data in order to drive attractive contract pricing and negotiations. Until recently, Essex had 83,000 procurement transactions going through 9 categories, none of which were under contract. This was changing and fast. The saving opportunity within ‘untouched’ categories is 20% - £1.5 million in monetary terms. Procurement’s effectiveness had soared because of e-procurement systems, and the cascade effect was that Accounts Payable was now seeing clean transactions dropping into their environment. Essex saw 30% of orders channeled through their e-procurement tool, and they were well on track for 60% of their 230,000 transactions. This move to electronic POs for a supplier, meant a natural move to electronic invoicing, and Essex were very confident 80% of invoices was electronically received by the end of 2009. In this session, Nicole was describing how they went about securing the buyin from Procurement and how they were using their tool to nail e-POs and e-invoicing.
How Can You Get OCR and AutoMatching To Really Work? The Secrets Behind High Capture Rates
Jacqui Ingleson, FCCA Head of Purchase to Pay, HM PRISON SERVICE
The thing that put organisations with a mature P2P process off investing in OCR technology was often the fear that the data capture rates was 30%, and not the much dreamed of 100%. The effort invested into ‘repairing’ all the invoice data not captured could blow your business case out the water. HMPS had a great story to tell. Three years ago they consolidated their 132 procurement departments into one SSO. 12 months ago they moved from a completely manual process, implementing software which enabled electronic 2 way match, achieving a 50% auto-match rate and on track for 70%. In this session Jacqui Ingleson examined how Payments on Time had invreased, what their ROI looked like, how they managed blockages in the implementation phase, and what her views wwere on Outsourcing to a Bureau vs Own.
Attaining 50% E-Invoicing in a Complex P2P Organisation
Pether Jonsson, Shared Accounting Services Lead Center, ABB GROUP
Not all of us had the privilege of running a single process off a single instance of SAP. Many of us had multiple processes, many countries to manage, and multiple systems to operate off. This session examined the challenges and benefits of going paperless in a complex P2P organization. ABB's e-invoicing project, which spaned 17 countries within and outside the EU, multiple shared services centres and over 50 ERPs, has already converted 50% to pure electronic in some of the in-scope countries."
Electronic Invoicing? ERS? EDI? OCR? Scanning and Keying? Bureau Solution? What’s Best for You and When’s Best to Implement?
We assumed that most people at this event were centralised to some degree. We assumed that there was a focus on minimising the number of accounting systems. We assumed that PO invoices were on the up. But the gulf between this state, and the perfect touchless P2P state was wide and may have taken a number of years to traverse. What accelerated your arrival is the choice you made about how and when solutions were applied. This session looked at what the best route was for you to take, and based on your set up, what the next logical step was for you, without chaos ensuing.
Touchless Processing With 60,000 Invoices Across Europe – Rolling Out ERS Across The Tax Minefield of Europe
Eddie van den Eede, Head of Accounts Payable, BOREALIS
Self billing as a touchless option is a ‘no brainer’. But in Europe, let’s face it, there was one looming obstacle – TAX. Borealis had been doing shared services and had had automated accounts payable operation for years. They were a very process mature organisation. They needed to be – the plastics industry struggle with margins, so every penny saved is worth the effort. This excellent presentation was focusing on electronic self billing in Europe. Only recently did Borealis move from paper self bill to electronic. Now, a GRN triggered a self bill in the system and a digitally stamped PDF winged its way to the inbox of the supplier. Each year 60,000 invoices from 215 suppliers were channeled through this route. This represented 30% of their overall volume and €10 – 15 million in spend per month. In this session Eddie van den Eede shared how they defined the suppliers in scope across Europe (including suppliers in Austria and Germany), how they managed the ‘risk’ factor, how they set up the touchless process, and what they advised anyone looking at self billing to do if they were going to be successful.
The Final P – Integrating Your Global Banking System With SAP
Peter Lay, Head of Treasury, BRITISH COUNCIL
When it comed to the final P in P2P, we often hit a wall as operating with just one bank seemed impossible. Few companies had cracked it. There always seemed to be the problem of at least some countries not being supported. The British Council had immense reach and had a presence in over 100 countries. From its shared services centre in Warsaw, it served 38 countries. This in itself was very impressive. In this excellent closing session Peter Lay was looking at how the Council looked hard at the option of having a single bank, what they decided on given options available, how they implemented the their chosen banking solution with SAP and what process and reporting benefits had been realised.
Company Description : Susie West, Conference Chair and Director Includes a presentation (PDF) and the corresponding audio file (MP3 file: 41mn04).
Company Description : Ian Butterworth, Head of Purchase to Pay, ITV Includes a presentation (PDF) and the corresponding audio file (MP3 file: 40mn31).
Company Description : Philippe Gicot, Director Global Projects & Control Finance, Transformation & Business Services, TETRA PAK Includes an audio file (MP3 file: 39mn23)
Company Description : Kathryn Farmery, Head of Continuous Improvement, NHS SHARED BUSINESS SERVICES Includes a presentation (PDF) and the corresponding audio file (MP3 file: 44mn36).
Company Description : Jon McGrane, Senior Project Lead, BAA Business Support Centre, BAA Includes a presentation (PDF) and the corresponding audio file (MP3 file: 44mn33).
Company Description : Remy Colle, Head of Purchase to Pay Processes & Systems, MERCK SERONO Includes a presentation (PDF) and the corresponding audio file (MP3 file: 33mn46).
Company Description : Susie West Conference, Chair and Director Includes an audio file (MP3 file: 23mn18).
Company Description : Sarah Kendall, E Procurement Manager, ESSEX COUNTY COUNCIL Includes a presentations (PDF) and the corresponding audio file (MP3 file: 43mn41).
Company Description : Jacqui Ingleson, FCCA Head of Purchase to Pay, HM PRISON SERVICE Includes a presentations (PDF) and the corresponding audio file (MP3 file: 41mn31).
Company Description : Pether Jonsson, Shared Accounting Services Lead Center, ABB GROUP Includes a presentations (PDF) and the corresponding audio file (MP3 file: 55mn23).
Company Description : Dan Hansen, Business Process Manager, CARLSBERG Includes a presentations (PDF) and the corresponding audio file (MP3 file: 44mn26).
Company Description : Eddie van den Eede, Head of Accounts Payable, BOREALIS Includes a presentations (PDF) and the corresponding audio file (MP3 file: 36mn03).
Company Description : Peter Lay, Head of Treasury, BRITISH COUNCIL Includes a presentations (PDF) and the corresponding audio file (MP3 file: 46mn46).
Company Description : Includes all presentations and audio files sold separatly: 11 files PDF files and 13 audio files. It also includes a software to access the presentations and audio files directly via a control panel)
Company Description : Includes all presentations and audio files sold separatly: 11 files PDF files and 13 audio files. All files can be downloaded one by one once purchase is made (compared to zip option that download all files)
Organizer : sharedserviceslink.comWith almost 10 years experience in shared services, and having worked with hundreds of SSOs, patterns have been identied which mark out successfull SSOs. We share these patterns at events which focus precisely on the things that make a difference in a stimulating, inspiring format.